Understanding Your Access
When you purchase a service from Soft Mirror, you are not buying a physical product — you are gaining access to a structured digital experience.
Depending on your selection, your account may include:
- personalized beauty and wellness consultations
- structured care routines and guided programs
- relaxation and recovery frameworks
- educational materials focused on beauty and self-care
- additional resources available at the time of enrollment
All content is delivered digitally and becomes available shortly after purchase.
Each purchase is tied to a single-user access model. The materials, recommendations, and content provided are intended strictly for your personal use and may not be shared, distributed, or reused outside your account.
A Short Evaluation Window
We provide a limited timeframe that allows you to determine whether the service aligns with your expectations.
During this period, you are encouraged to:
- review the structure of your program or consultation
- explore introductory materials and guidance
- assess whether the approach fits your routine and goals
This window is intended for evaluation, not full usage.
What Counts as Evaluation
To keep the process fair, we distinguish between reviewing and actively using the service.
Appropriate use includes:
- reading initial materials
- understanding how the program is structured
- reviewing the type of guidance provided
Use that exceeds evaluation:
- completing a significant portion of the program
- applying recommendations in practice before requesting a refund
- using materials as reference content and then requesting reimbursement
Once usage moves beyond evaluation, the service is considered consumed.
When Refunds Are Not Available
Refunds are not approved if the service has been meaningfully used.
This applies regardless of:
- how much time has passed since purchase
- how much content remains unused
- whether the program has been completed or not
- the cost of the service
Soft Mirror does not provide partial refunds for partially used digital services.
Requesting a Refund
If your request falls within the eligible window, you may contact support.
To process your request, include:
- the email linked to your account
- your order confirmation reference
- the name of the service or program
Detailed explanations are optional. Requests are primarily verified using account activity and access data.
If the request is submitted from an unregistered email or lacks order details, additional verification may be required.
What Happens Next
Once your request is submitted, the process follows a clear sequence:
- your request is reviewed and validated based on account data
- confirmation or clarification is provided within a reasonable timeframe
- if approved, the refund is initiated to your original payment method
Processing time for receiving funds typically depends on your payment provider and may take several business days.
Processing Timelines
After approval:
- refunds are issued to the original payment method
- financial institutions may require additional processing time
- final receipt of funds depends on your bank or provider
These timelines are external and cannot be accelerated from our side.
Final Notes
This policy is designed to balance accessibility with fairness.
Digital services deliver value through access, structure, and guidance. Once that value has been meaningfully used, it cannot be returned in the traditional sense.
Need Assistance?
If you’re unsure whether your request qualifies or need clarification, our support team is available to guide you through the process.